About Panteru :-
Welcome to the Panteru online shopping website. Penteru will provide you with all your needs, in addition to easy browsing, purchasing and payment.
It is one of the largest e-commerce sites in Saudi Arabia and the Gulf affiliated to Advance Directions Company Ltd. Commercial Registration No. 1010317764- VAT tax registration certificate No. 310085942800003. The site includes products of various categories such as clothes, perfumes, bags, shoes, etc.
Since the recent trend is heading towards e-commerce and online shopping, which is noticeably growing rapidly due to the increase in the number of Internet shoppers in the Arab world, "Panteru" acts as an intermediary site for selling designs of professional designers in addition to being a platform for displaying the work of merchants and designers from outsourcers, as It provides the consumer with all offered services and goods with the ability to pay directly via credit cards as well as pay on delivery.
Panteru was established by the best innovators and workers to develop e-commerce for both merchants and customers and facilitate the process of consumer access to the goods and services desired in Saudi Arabia and the Gulf countries and it works on expansion to reach the countries of the Arab world.
Our current location is in Saudi Arabia and we seek to open branches in the Gulf countries to cover all the needs of our customers.
Ease of shopping, satisfying everyone, and meet your requests and wishes.
All content on this website, including text, graphic designs, symbols and all other content is owned by the Panteru platform and protected by copyright laws and all other items are subject to the same law. Panteru allows users to obtain soft or hard copies of parts of the website only to be used in placing orders from our website and purchasing from our products. You can view, download or print a set of products presented in the various sections of the site, some of which may be placed under certain restrictions and limitations, and this shall be for personal use only or for use in placing an order or buying products from our website. Such copies may not be used commercially or in a manner that violates its copyrights and intellectual property rights, in which case its user shall be responsible for any compensation in this regard. It is strictly prohibited to use this content in re-manufacturing, distribution or other works unless Panteru authorizes you to do so. By using this site, you agree not to change or delete any proprietary notices on the content that you downloaded from the site
a) All credit card details, and personally identifiable information will not be stored, sold, shared or rented to any third party.
b) Website policies, terms and conditions may sometimes be changed or updated to meet the requirements, standards, and updates of the regulations and instructions. Therefore, we would like that all customers visit these sections frequently as changes are updated on the website and these amendments will be effective on the day of their publication.
2. (Confidentiality of Information Agreement) includes the following activities:
a) We collect and retain your personal information by which you dealt with us, or provided us, or that you presented or amended.
b) Our use, review and amendment of your personal information is done as needed
c) Your use of your personal information and the information of other users
d) Use, access, browse, and amend your personal information
e) Tools for communicating with third parties over the Internet
f) Browsing software used on your personal computer
g) No spam or spoof emails
h) Protect your personal information
i) You can contact us to inquire about (Confidentiality Agreement)
3. We collect and retain your personal information with which you dealt with us, provided to us, or that you presented or amended
a) We use your personal information only to provide services and support to the customer team, with the aim of measuring the level of our services and improving them for you, preventing illegal activities, implementing the terms of our agreement with you, in addition to removing obstacles, and providing you with promotional e-mails, as well as for authenticating the information that you have provided us with third parties. For example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services with third parties for purposes related to increasing the level of security.
b) Although we are keen to maintain your confidentiality, we may need to disclose your personal information to security agencies and law enforcement agencies either government agencies or third parties. We are obligated to do so by judicial or quasi-judicial orders or other orders issued by the legal departments to show our commitment to the provisions of law when we believe that disclosure of your personal information may prevent physical harm or financial loss or will inform about a suspicious activity or investigate the possibility of a violation of the terms and conditions of the user agreement.
c) In the event that the Panteru platform, the owner company or its commercial assets are sold, we may disclose your personal information to the potential buyer in order to continue the site's activity. This is an authorization and acknowledgment of your prior consent.
d) Moreover, the information related to the goods that you buy or sell, or the auctions in which you participate on the site may include details about the user’s identity and feedback and notes related to your use of the site. Otherwise, we will disclose your personal information to a third party after obtaining your clear permission.
e) We do not sell or rent any of your personal information to a third party within the scope of our normal business, and we will only share your personal information with others in accordance with the (confidentiality of information agreement).
f) Once you register on the site, you grant us a clear authorization to send you promotional emails about our services, in addition to e-mails regarding changes and new features on the site, and if you want not to receive such messages, you only have to choose the link available at the bottom of any of these e-mails to stop sending these messages to your emails or go to "My Account" on the site.
4. Your use of your personal information and the information of other users
a) Members may need to share personal information (including financial information) with each other in order to complete some operations on the site. You must respect at all times the confidentiality of other site members.
b) We do not guarantee the confidentiality of your information when you share it with other members, so you must request information about the level of confidentiality and security contracts from any other members on the site before you provide them with any financial or personal data or information, and you can refer to the staff of the Customer Service Center to ensure the validity and honesty of the required information.
c) This confidentiality contract does not cover your disclosure of your personal information to a member of another site. You agree to use any personal information that you receive from a member on another site for the purpose of completing a process on our site, only for this transaction, and you will not use the information received from a member from another site for any other purposes (except for a clear authorization from the member on the other site).
d) You know and agree that you will not use the personal information that you received from the site about any member of another site in accordance with the laws in force in this document.
e) You know and agree that you must use the personal information that you received from users within this agreement, provided that the use of any of that information is at your personal responsibility.
5. Using, accessing, browsing, and amending your personal information
a) You can access and review your personal information through the "My Account" page on the site. If your personal information has changed in any way, or you have given incorrect information on the site, you must update or correct it immediately, either by displaying it on “My Account” or by contacting our customer service team.
b) Please be aware that we will keep your personal information during and after your use of the site as required by law in order to overcome technical barriers and to prevent fraud and to assist in any legal investigation and to take any other measures stipulated by law.
6. Links to third parties’ websites
a) The website may contain links to other websites, please be aware that we are not responsible for the level of security or the methods used in other websites that appear as extensions of browsing.
b) We encourage you, when you leave our website to any other website, to read their (data confidentiality agreement) if you intend to give them your personal information. In all cases, you know that there is no responsibility on Panteru platform in this regard.
c) Our (Information Confidentiality Agreement) applies only to your personal information that we have collected on our website.
7. Browsing software used on your personal computer
a) Like many websites, our website uses small software files that are installed on the hard part of your computer. When you go to visit certain web pages on the websites, the cookies recognize the browser through a unique and random number.
b) Also, the "cookies" that we use do not reveal any of your personal information. They help us improve your performance on the website and help us understand which parts of the website are used the most. You can delete these cookies if you have permission to do so from the browser, although this may lead to stopping you from using the site or affect your browsing and speed of access to products similar to what you are always looking for.
No spam or spoof emails:
We do not tolerate destructive messages. In order to inform the website of any destructive or deceptive e-mails, please send an email to email@example.com, as contacting us to send e-mails that may harm us or any of our content will lead to revoking the terms of the user agreement. We scan messages automatically, and we may resort to filtering them manually to find out if there are any destructive messages, viruses or malicious attacks, or any other insidious, fraudulent or illegal activities, in addition to our full right to trace the sender of such messages and pursue him on the security and judicial level.
8. Protect your personal information
a) We keep your information in electronic files in accordance with the (Information Confidentiality Agreement). When you provide us with your personal information, you grant us the responsibility to keep this information, and we take all precautions to preserve your information (the information confidentiality agreement), by not authorizing any irresponsible parties to access, use or disclose it.
b) In any case, you know that the Internet is an insecure means, and we do not guarantee the confidentiality of your personal information, and you have to enter the username and password every time you want to enter your account or complete transactions on the site. Choose the password accurately using unmarked numbers, letters and symbols with special characteristics. Do not disclose the username and password to anyone. If you think that the username or password has been exposed, immediately contact the support team on the site to stop your account, provided that you change the password immediately.
How to contact us to inquire about (Confidentiality Agreement)
If you have questions or concerns about our collection and use of your personal information, please contact the Customer Care Center team or write to us at the mailing address of the Customer Service Center in your country.
Terms and Conditions
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia.
• Minors under the age of 18 are prohibited from registering as users of this site, and they are not allowed to deal or use the site unless the guardian approves this in accordance with the governing and applicable regulations.
• If you make a payment for our products or services on our website, the details that you will be asked to provide will be provided directly to our payment provider via a secure connection.
We accept payments online using Visa and MasterCard credit / debit cards in Saudi riyals (or any other agreed official currencies).
Shipping and delivery policy
In the event that there are any problems related to shipments, each shipment is subject to the agreement signed with its shipping company.
Cancellation and Refund Policy
There are many cases in which the consumer cannot return the commodity in accordance with the return policy mentioned in each merchant's store, which are as follows:
a) When submitting a return request after the time limit specified for the return, which is seven days from the same day of the date of receipt.
b) When the product is used, or damaged, or when it is not in the same condition that you received it on.
c) Certain products such as underwear, socks, free gifts, etc.
d) Damaged products covered by the manufacturer's warranty, as communication is made by the customer with the manufacturer directly.
e) Consumed products that have been used or installed.
f) Products which serial numbers was tampered with or have been removed.
g) Products without price tags, labels, original packaging, or lacking any of its accessories.
h) Products that are breakable or used as a hygiene product.
i) When you receive the item in a damaged condition or when it is not working properly, you can then return the item to us in the same condition that you received it on and with the same original packaging. As soon as we receive the item, we will inspect it, and if we found out that there is any defect or damage that is not caused by the consumer, we will immediately start the procedures for refunding your money, whether the amounts you paid for the commodity or for shipping if it is due.
j) When you get a product other than the one you ordered, in this case, you can return the item in the same condition and packaging that you received it in. As soon as we receive the product, we will immediately start the process of refunding all sums paid by you or resending you the product that you ordered if it is available on the Panteru platform.
k) When you change your mind and want to return the product that you received, we understand the buyer's right is to fulfil his need exactly from the goods he wants in addition to his right to change his mind regarding his purchase of a commodity in accordance with the designer or merchant's policy. In this case, all you have to do is contact us to cancel your order and we will return your money in full. If you have received the item. You will be able to return it within a period of 7 days from the date you received it, provided that:
l) The product should not have been used or included in the list of goods that cannot be returned
m) The product should not include a card indicating that this product cannot be returned
n) The item must be returned in the same condition in which it was received with its package.
In all cases, you can contact us at the following e-mail to arrange a return of your shipment: firstname.lastname@example.org
In the event that the buyer who wants to return the item is outside Saudi Arabia, he shall head to the nearest branch of the shipping company to which he will be directed and return the goods to them and they will take over the process of returning the item.
a) The consumer can return the commodity that he purchased within 7 days of receiving it, provided that it is in the same condition in which it was received and inside its box, and this item is not:
b) within the list of products that can't be returned,
c) Including a card indicating that this product cannot be returned
d) The item must be returned in the same condition in which it was received with its package.
The following commodities may not be returned
1. Items that clearly indicate that they cannot be returned.
2. When the seller’s remarks about the item are clear that this item cannot be returned after being sold
3. All goods that fall under the following categories (- underwear - lingerie - socks - swimwear - cosmetics and perfumes)
4. In addition to all the consumable goods indicated in the consumer rights regarding the return of sold goods.
5. When you request to return a specific commodity via email, the shipping company will contact you within a period of three to five working days, but in some cases, it may require a period up to two weeks to receive it from the customer.
6. When the customer desires to return the goods after 7 days, he must send an email to email@example.com to study the case separately and communicate with the customer afterwards.
7. The money paid through one of the various electronic means (such as credit cards, etc.) will be refunded after receiving the item directly to your card. The period of receiving funds varies from one person to another according to the requirements of the bank that you deal with, sometimes it takes a month to be able to get your money back as this is subject to the policy of the electronic payment platforms through which the payment was made and affiliated to the bank and is not subject to our policies, as for the amounts paid in cash, they will be returned in the form of a balance that is kept for you in your account on the Panteru website.
8. Making a purchase that is less than or equal to the available balance in your wallet: If the total amount of your new purchase including the shipping fee is less than or equal to the balance available in your Panteru wallet, the system will inform you that there is sufficient balance in your wallet. You will then need to click "Confirm Order" and the new purchase amount will be deducted from the available balance.
9. Making a purchase with more than the available balance in your wallet: If the total amount of your new purchase, including shipping fees, is more than the available balance in your wallet, you will need to choose the online payment method (credit card) to pay the difference, to complete the purchase. The system will then deduct the available amount from the wallet balance, and the remaining outstanding amount will be calculated for the account of the payment method you chose on the Internet (you cannot pay the difference in the amount via cash on delivery option). If you choose the "Cash on Delivery" payment method, you will need to pay the full amount to the shipping courier, no amount will be deducted from your wallet balance.
10. Goods that you no longer want can be replaced or changed with other goods.
11. You cannot return goods shipped to you via a shipping company not approved by Panteru or delivered to you personally.
12. All expenses related to the return of the shipment will be paid by Panteru in case the reason for the return is due to the Panteru platform
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How to communicate, ask for help or inquire, and make suggestions and complaints:
a) When you create an account on our site, you agree that we communicate with you via e-mail or send you promotional advertisements by any of the new means of communication on the site, and our site will send promotional e-mails to alert you and inform you of any changes, procedures or advertising activities that may be newly added to our site.
b) We inform you that you can contact us to request assistance, inquiries, or submit proposals or complaints through the phone number +966533035880, as well as by e-mail firstname.lastname@example.org, as well as through WhatsApp at + 966533035880, and you will be answered within a period ranging from one to three working days maximum, you can also communicate through the live chat on the website during official working hours in force in the Kingdom of Saudi Arabia.